How is a reservation confirmed ?
To confirm the reservation, the hotel concerned charges a guarantee deposit. After the 3 steps of the booking process, you will received an e-mail with your booking information. It's very important that you write correctly your e-mail address during the reservation process.
If you don't receive any mail within 4 hours after you have finished the reservation process, please send us an e-mail with your reservations details, such as your name, hotel name,... to the address reservas@puroibiza.com or through our Customer Service Form.

Can I make a reservation by e-mail or phone?
We do not process bookings by e-mail, but if you don't find availability for any room type in any hotel, or if you need assistance you can send us mail to info@puroibiza.com; or through our Customer Service Form.The hotel may have any other room type on request. We will answer you within the next 24 hours.

I have booked a hotel, but i didn't receive a confirmation by mail. What should I do?
Usually, the reason why the e-mails are not received correctly by the costumers is because the e-mail address is written wrong, and so we recommend you to check it before you finish the reservation process. Please, check also your Inbox and Spam/Junk folder for the e-mail provided during the reservation process. If you don't receive that mail, please send us an e-mail with your reservations details, such as your name, hotel name,... to the address reservas@puroibiza.com or through our Customer Service Form.

How can I cancel or change my booking?
You can cancel or send us a modification request, clicking on My Booking. You have to enter the reservation number and PIN code we provided you when you completed your reservation.

Do I pay any cancellation fee?
Puroibiza.com do not charge any fee for the cancellation, modification or reservation requests. However, check the cancellation policies from the hotel, in order to prevent any charge from it.

How do I know that my booking has been cancelled ?
After your reservation is cancelled, you will receive an e-mail to confirm you cancellation. If you do not receive the cancellation mail, please send us an e-mail with your reservation details to reservas@puroibiza.com.

Why does Puroibiza.com need my credit card details ?
The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or non show. The charge for the guarantee deposit is usually one night, and it's made by the hotel. Puroibiza.com doesn't charge your credit card. The booking total amount or balance is paid by the customer on the arrival date at the hotel.

Does the hotel need a deposit or a payment in advance to guarantee your reservation?
The total booking amount is paid at hotel on arrival date. In case the hotel requires a deposit, it will be displayed during the booking process. In that case, the hotel will charge that deposit on your credit card the customer provides to guarantee the room. The deposit is usually the booking price corresponding to one night, and the balance will be paid by the customer at hotel.

What types of credit card can I use to complete the reservation?
Master Card and Visa.

Do I have to pay for my stay at the hotel with the same credit card used to make the reservation?
The hotel will accept payment for the stay (or the balance, if a deposit has been charged) on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

Is it safe to fill in my credit card number?
PuroIbiza.com take your personal and credit card details through a secure server, encrypting and encoding the information with the method SSL. Our SSL certificate has been issued by Thawte.